I recently had one of your techninians come to my house to troubleshoot an air conditioner that was installed by a different company. I have only had this system for 2 months, and it was not cooling properly. I had the technicians from the installing company out 5 times and they could not find the problem. Your technician, Brandon was able to find the problem in a short amount of time, and was very helpful and informative. He was knowledgable about our system, and was able to do what the other company could not do.

The service rep, Dan, was helpful and courteous. He went out of his way to get a technician out to my house quickly and he treated me like a customer should be treated. Also, the person who directed my call was very professional and even remembered me when I called back the next day. I do not remember her name, but she was very pleasant and helpful as well.

I will be telling all of my family and friends about your company, and look forward to being your customer again in the future.

Thank you,

Wanted to say thank you for all your assistance with our problems. As you know it has been an ongoing set of problems that have cost us a lot of money this far to repair. Taking your time to talk with us and help work through this situation is very much appreciated. We are lucky to have such an understanding partner in this as well. I look forward to the first board meeting and sharing with the builder how great you and your associates have been.

Again, thank you.

I would like to express my sincere thanks for your prompt response to our problem with our old air conditioner. Your quick attention saved us from the terrible heat in our home. From the initial phone call to request a quote from your firm to the final installation of the new unit, you handled the matter quickly and expertly.

I would like to commend your installation crew (Mr. Carlos Ayala and his helpers) for the fine job they performed. They were sure handed, neat and knew what they were doing from start to end.

He secured financing with pretty good terms and explain clearly what was to be done. Again thanks for your good work to you and all involved with the job.

I recently did business with your company for both a service call and an installation.I wanted to let you know that your employees in both cases did an excellent job representing your company.

I had problems with both my A/C units and Brian was able to get one of them working properly. Unfortunately for me, the other unit was not easily repaired and a replacement was recommended.

The installers that came to my house for that job were polite, kept the work site clean and did a great job of completing the work in a timely manner. They even pointed out some problems with the previous install. I am very happy with the work Air Masters did for me and I wouldn't hesitate to recommend you to friends.

This evening my A/C went out - didn't see anything wrong with the compressor or air handler, but the thermostat appeared to have no power.  I checked all the breakers and everything was fine...I called the after hours number and left a message.  Less than 15 min later, a very nice gentleman named David called and started asking me a few questions.  And although they did have a service tech ready to be dispatched, he offered to walk me through a few steps to possibly avoid a service call.  It turns out the condensation drain outside was clogged, which causes a switch connected to the air handler to shut off the thermostat.

I first disabled the switch -  A/C came back on.  The drain outside has since been cleared - we're back up and running.  I repeatedly offered a credit card number to pay for his service or at least cover his time on the phone - David insisted there was no charge and simply wished me a nice evening.

I believe a business that responds that quickly and then won't even accept charges when offered appears to be honest, responsive, and a good company to establish a new relationship with.  I hope that any of you that has future A/C and heat needs will call Air Masters of Tampa Bay, and please tell them I referred you.

WOW

Your salesman Matt Larson who is awesome and took his time to explain all the units available to me. See, I am renting this house due to my home developed a sink hole. It's been a very hard and long year for me. I am disabled now due to being a victim of a hate crime.

He (Matt) knew we were pressed for money at this time and helped us get cool again after no AC for over 2 weeks. Businesses and people like him need to be put on a pedestal.

Then a follow up was done by a Mr. Carlos Ayala, he checked everything out and I told him I was tired of spraying the unit off because it sits on the ground and dirt was collecting. He said no problem and we scheduled for Friday morning...but Matt and two other guys showed up around 3 PM today and slid a pad under the unit. Talk about caring and concern. I will definitely be telling my friends here in South Seminole Heights how well and caring your staff has treated me. It has helped in knowing there are people out there who really do care and to have Air Masters as an excellent business in our area is a god send.

So thank you all, even your ladies in the office have been excellent. I look forward to using you when I need a new unit.

We just wanted to take a brief moment to comment on the service we received today. Unfortunately, poor or average service has become commonplace these days. It was such a nice surprise when Eddie visited our home today!

He was happy, smiled, and most of all - had excellent manners. I can't tell you how very much we appreciate this!

I have always valued quality in my home. The comfort, health and happiness of my family are very important to me.

When I had my home built ten years ago, the first thing I did was to get a top of the line water softener / filtration system to offer my family safe and tasty water. Good decision. What I didn't know was I had options on my air quality also; and, air is even more a health and comfort factor to me than water.

Several years ago I learned about the company Air Masters. They advised me that I could solve my air quality concerns by installing a “state of the art” 5” pleated filter system. They were right, it truly was the best available at the time. Our home benefited. However, filters have their draw backs requiring regular replacement and causing restricted air flow. Filters also require re-circulated air to pass right beside contaminants captured by the filter earlier.

After learning of the Everclean Green system, I realized this innovative system would give me even better air quality and air flow and eliminate the shortfalls of any filter system. I converted to the Everclean Green system in February 2007 and I am very pleased. My system is not restricted by filters so I get better air flow, the air smells clean and fresh, I have no need to remember to change filters. And, I believe my system is working more efficiently which means lower electric bills.

I am glad I upgraded to Everclean Green and I am glad I had Air masters do the work.

Air Masters of Tampa has been our HVAC vendor for more than a year now. All the technicians present themselves in a professional manner, at all times, in all our facilities. As we have many residential client properties, it is imperative that response for emergency repair to these 24/7 facilities is handled expeditiously. The sales people at Air Masters, along with repair personnel and management, are kind and courteous when called and very responsive to our needs. I would recommend them to anyone that wants first class service with a company that stands behind their products.

We have worked with Air Masters of Tampa Bay, Inc. for many years, and as always, their dedication to service has always made the difference. They have worked with us on several UPS store projects, which have to be completed in a timely manner. Some of the qualities that we enjoy the most are their attention to detail, professionalism, and knowledge level of their team.

I recommend Air Masters for any Mechanical Contracting or HVAC project that you might have.

Just a word to compliment you on your service tech, Brandon Page. I just had a triple by-pass heart surgery and can't handle any excessive heat - Brandon stayed at the job during a massive rainfall so I would have air conditioning. He was polite and knowledgeable in his work.

I am very pleased with the service provided!

Thank you for installing the Trane AC system at my residence...the unit has worked perfectly since it was installed and I am very happy with it. It is powerful and very quiet.

I look forward to a long period of reliable service from this unit. Thank you.

I did want to write to you and comment about how much we are enjoying our new Trane Heat Pump and Air handler system, complete with the new Everclean Green system technology.

Several on-line systems recommended six local dealer/installations. Air Masters was one of these. We also obtained several bids from dealers out of the phone book for a total of nine bids with six different A/C brands.

Although your suggested price was not the lowest...your offer was all-inclusive with the new duct work and electricals, which were needed.

You were also able to offer your installation services in just a few days and we were singularly amazed and pleased at the performance of your four teams of service personnel who overlapped perfectly...and completed the project the same day.

We also appreciated your help in securing the maximum rebates which were available...Many thanks for a job well done by all members of your Air Master's team.